Questions
Questions owners actually ask
Plain answers, no hedging. If yours isn’t here, ask for the free check — the answer you actually want is usually specific to your business anyway.
Why doesn’t my business show up when people ask ChatGPT or Google who to call?
It’s rarely a verdict on your work, and it usually isn’t a broken website either. When someone asks who to call for a specific service in a specific town, the systems answer from the picture the web paints of your business — what you do, where you do it, and whether independent sources agree. If your site never states that plainly, or different places on the web describe you differently, you’re simply not a confident answer to that question. Many excellent contractors are findable but never suggested: they appear if you search their name, and never come up when the customer doesn’t know it yet.
My reputation around town is excellent. Why isn’t that enough?
Because a reputation earned offline, or on one platform, doesn’t automatically reach the place the recommendation is built from. If the profile search engines and AI assistants actually read is thin or filed under the wrong kind of business, everything you’ve earned is invisible exactly where the decision happens. That’s the common shape of this problem: strong on the ground, badly undersold online. Much of our work is attaching the reputation you already have to the places that get read.
Is this just SEO with a new name?
It overlaps, but the goal is different. Classic SEO tries to rank a webpage for a keyword. We work on your business’s whole identity — your Google Business Profile, categories, listings, reviews, structured data, and site content — so that many independent sources agree on what you do and where you do it. That agreement is what gets you considered at all when someone asks who to call in your area. It’s a question of being visible, not of winning a contest for best.
What is the Free Visibility Check?
You give us your business name, service area, and email. We research how your business appears to the tools your customers use — Google, Maps, AI assistants, review sites, directories — and send you a visibility overview: how often you come up in your towns’ searches and AI answers, the two or three facts holding that down with a link you can check for each, and who’s getting recommended instead of you in your own area. It’s free, and there’s no sales call required to get it.
You contacted me saying my new website already exists. What’s the catch?
No catch — that’s just how we work. Instead of pitching mockups, we build a working version of your new site first, so you can see exactly what you’d be getting before you spend a minute or a dollar. If you like it, we’ll tell you by email what it would take to make it yours — we point your domain at it and keep working on it from there. If you don’t, you say no and that’s the end of it — no obligation.
What does it cost?
The Free Visibility Check is free, and it’s the only thing we ask you to do on this site — there’s nothing to sign up for and no card involved. If you want more than the free overview, or you want us to do the work, we quote it by email after we’ve looked at your business. We don’t publish a price list, because a one-man operation with a thin Google profile needs something different from a fifteen-truck outfit whose listings contradict each other across four towns, and pricing either from a table would mean guessing at your business before we’d looked at it. Asking what it would cost puts you under no obligation.
Do you do the fixes for me?
You can do them yourself — everything we send is written so you or anyone on your team can act on it without us, and plenty of owners do exactly that. If you’d rather we did the work, we can: the website side is done entirely by us — we build it, host it, improve it, and add pages built from your real jobs. For everything outside the website — your Google profile, your listings, your reviews — we deliberately never take your logins: we monitor, tell you exactly what to do and in what order, and prepare ready-to-use drafts so your part is usually pasting and pressing send. Your accounts stay yours, and what’s asked of you comes as a short list of clear steps, not a stream of homework.
Do you guarantee first place in Google or AI answers?
No — and nobody honest can. Rankings and AI answers are decided by systems we don’t control. What we do control: every finding in your report is backed by evidence you can verify, every fix follows the platforms’ own published guidelines, and we measure and report what changes.
What kind of businesses do you work with?
Owner-operated trade businesses — roofing and exteriors, foundation and waterproofing, and plumbing. Typically companies with a real reputation and real work to show, whose online identity doesn’t do that work justice.
What does “one partner per trade per area” mean?
We take one client per trade in a given service area. We can’t honestly work to make two direct competitors each the obvious choice — so we don’t. If your competitor signs with us first, we’ll tell you that slot is taken.
How long until I see results?
Honestly: it varies. Some fixes are immediate (categories, profile data, structured data), but their effect compounds over weeks as systems re-read your presence. Review growth and content are gradual by nature. That’s why any plan we give you covers 90 days, and why we report what actually moved rather than promising a result.
How is the audit actually done?
A person examines your business the way your customers’ tools do: your Google Business Profile and categories, review platforms, directories, your website’s pages and structured data, and what Google and AI assistants actually answer when asked about your trade in your area. Software gathers the evidence; a human writes the diagnosis. Every claim in the report links to a source you can check.
Find out how your business shows up before your customers do.
Business name, service area, email — we’ll send back a visibility overview: how often you come up in your towns, the facts behind it, and the evidence. Free, no sales call required.
Check My VisibilityA visibility overview · Evidence included · No sales call required
Questions? Email us at hello@trycentron.com — a real person reads and answers every message.